Privacy Policy

1. Who We Are

MLChronix (“we”, “our”, or “us”) is an AI & software development agency operating globally via https://mlchronix.com. This Privacy Policy explains how we handle personal data when you visit our website, contact us, or engage our services.

2. Data We Collect

We collect only what is necessary to respond to your inquiry or deliver services:

• Contact data: name, email address, company, phone number — when you fill out our contact form or email us.
• Project data: service requirements, budget range, timeline — shared voluntarily via our contact form.
• Usage data: pages visited, browser type, referring URL — collected automatically by analytics tools (anonymised).
• Communication data: messages exchanged via email, WhatsApp, or Slack during project delivery.

We do not collect payment card details directly — all payments are handled by Wise, Payoneer, or cryptocurrency wallets.

3. How We Use Your Data

• To respond to your project inquiry or consultation request.
• To deliver contracted software development services.
• To send project updates, invoices, and delivery communications.
• To improve our website and services through anonymised analytics.
• To comply with legal obligations.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), UK, and Saudi Arabia, our legal bases for processing are:

• Contractual necessity: processing needed to fulfill a service agreement.
• Legitimate interests: responding to inquiries, improving our services.
• Consent: where you have explicitly opted in to communications.

5. Data Retention

We retain contact and project data for up to 3 years after our last interaction, unless a longer period is required by law or you request earlier deletion. Communications data (emails, Slack logs) may be retained for the duration of a project plus 12 months for warranty purposes.

6. Third-Party Services

We use the following third-party tools that may process your data:

• Vercel: website hosting (US-based, GDPR-compliant).
• WhatsApp / Slack: client communication.
• Google Analytics (if enabled): anonymised usage analytics.
• Wise / Payoneer: payment processing (their own privacy policies apply).

7. Your Rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion (“right to be forgotten”).
• Object to or restrict processing.
• Data portability (receive your data in a machine-readable format).
• Withdraw consent at any time (where processing is consent-based).

To exercise any right, email us at m.usman003344@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies — primarily for analytics and session management. No advertising or tracking cookies are used. You can disable cookies in your browser settings without affecting core site functionality.

9. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

MLChronix is based in Pakistan and serves clients globally. Data you submit may be processed in Pakistan and, via our service providers, in the US or EU. Where required, we ensure appropriate safeguards are in place (such as standard contractual clauses for EEA transfers).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests, contact our data controller: