SPC-01 / Service
Conversational AI & chatbot development
We design and build conversational AI that does more than answer FAQs: assistants that look up orders, book appointments, qualify leads and hand over to a person with the full context. As conversational AI consultants we start with the conversations you already have, then build an assistant that is grounded in your data and safe to put in front of customers.
01 / Capabilities
Conversation design
We study real transcripts and tickets, map the intents that matter and design how the assistant speaks, asks and escalates.
Grounded answers
Answers come from your documents, policies and systems, cite their source, and say "I will check with a colleague" instead of guessing.
Actions, not just replies
Scoped connections let the assistant check an order, create a ticket or book a slot, with every action logged.
Quality and safety
Test conversations run on every change, sensitive topics route to people, and dashboards show what customers really ask.
02 / How we deliver it
phase 01
Discovery
We review your channels and transcripts and agree which conversations the assistant should own first.
phase 02
Pilot
A working assistant on one channel, grounded in your content, tested by your team before customers see it.
phase 03
Launch
Gradual rollout with human handover, monitoring and weekly review of missed questions.
phase 04
Expand
More channels, languages and actions once the first use case is proven.
03 / What changes
- Routine questions answered at any hour
- Agents receive context, not cold transfers
- Every answer traceable to a source
- You own the prompts, flows and transcripts
04 / FAQ
Questions about Conversational AI & chatbot development.
Can the assistant speak Arabic as well as English?
Yes. We build bilingual assistants that detect the customer’s language and answer in it, with Arabic content reviewed by native speakers rather than relying on machine translation alone.
Can it work on WhatsApp?
Yes. We connect assistants to WhatsApp Business through the official API, alongside website chat and voice, so customers get the same answers on every channel.
What happens when the assistant does not know the answer?
It says so and hands the conversation to a person with the full transcript and context. It does not guess, and those gaps feed the next improvement cycle.