SPC-09 / Service
AI voice agents & AI receptionists
We build AI voice agents and AI receptionists that pick up every call, understand natural speech, answer from your own information, book appointments into your calendar, update your CRM and transfer to a person when needed. They work on your existing phone numbers and WhatsApp, in English, Arabic and other languages, with every call recorded, transcribed and summarised.
01 / Capabilities
Natural conversation
Low-latency speech recognition and natural voices that handle interruptions, accents and follow-up questions.
Grounded answers
Answers come from your services, prices, policies and availability, not guesses.
Real actions
Book, reschedule and cancel appointments, create tickets and log calls in your CRM.
Oversight
Recordings, transcripts, summaries and escalation rules, with sensitive topics always routed to people.
02 / How we deliver it
phase 01
Map the calls
We review your call types, scripts and peak hours, and pick the calls the agent should own first.
phase 02
Pilot
A working voice agent on a test number, connected to your calendar and CRM.
phase 03
Go live
Overflow and after-hours first, then wider coverage once quality is proven.
phase 04
Improve
Weekly review of missed questions and transfers, and new skills added over time.
03 / What changes
- No missed calls, day or night
- Appointments booked straight into your calendar
- Staff focus on calls that need a person
- Every call transcribed and searchable
guides on ai voice agents & ai receptionists
04 / FAQ
Questions about AI voice agents & AI receptionists.
Can the voice agent use our existing phone number?
Yes. We connect through your telephony provider or a SIP trunk, so callers keep dialling the same number. It can also handle WhatsApp voice notes where supported.
Does it speak Arabic?
Yes. We build bilingual Arabic and English voice agents and test them with native speakers. Quality varies by dialect and provider, so we agree target dialects at the start.
What happens with complex or sensitive calls?
The agent transfers to a person with a summary of the conversation so far. You set the rules for which topics always go to staff.